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In the video, Keith Kelus addresses the "landscaping employee trap," focusing on beginners unfamiliar with creating work orders and receipts. He emphasizes the importance of providing customers with proper paperwork rather than relying solely on cash or checks and verbal agreements. Kelus shares his own frustrations about learning to create essential documents, expressing that the process often felt overwhelming and anxiety-inducing. He highlights the need for legitimate paperwork to avoid uncomfortable situations with clients, urging newcomers to understand that it’s a vital part of running a successful landscaping business.
