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A Master Service Agreement (MSA) is a contract between two parties that outlines their expectations and responsibilities. It aims to expedite the contract process and simplify future agreements. The MSA details confidentiality, ensuring neither party will disclose sensitive information, and specifies delivery requirements, including who will deliver services and timelines. It includes a dispute resolution mechanism to address conflicts and determines the geographic locations where the work will be performed. Additionally, the agreement addresses intellectual property rights, clarifying ownership and usage of any related materials or outputs. MSAs are sometimes referred to as Service Level Agreements (SLAs).