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This video tutorial demonstrates how to create multiple tickets using an Excel sheet. It follows Brandon, who needs to report tasks to various agents in his project. The process begins by downloading and opening the provided Excel file. Users are guided to fill in the details of the tasks and enter the emails of the agents assigned to those tasks. Additionally, service level agreements for each task should be set. After completing the entries, the Excel file must be saved in CSV format and uploaded. Once the upload is finished, users can download the updated Excel file and view the tasks assigned to the agents under the "reported by me" tab.