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A Software Maintenance Agreement (SMA) is essentially an extended warranty for software, providing several benefits. It ensures access to the latest software releases, ongoing development improvements, and version compatibility with customers and suppliers. SMA holders receive unlimited technical support. While technical support is available without an SMA for $150 per issue, having an SMA is advantageous for comprehensive assistance. To order an SMA upgrade, customers should request a quote and provide a purchase order. After approximately a week, the SMA kit, which includes a pen, a USB flash drive, and an agenda book, is sent out to the customer.