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Convert Service Delivery Agreement Template to Excel

Convert Service Delivery Agreement Template to Excel

Aug 6th, 2022

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How to Convert Service Delivery Agreement Template to Excel

4.6 out of 5

40 votes

The video tutorial explains how to calculate Service Level Agreements (SLA) for turn on time and quality. The expected SLA for turn on time is 99.50%; any performance above this is considered met, while below is missed. For quality, the expected SLA is 99%. The formula for turn on time is: (transactions managed within a selected period ÷ transactions managed during the period) × 100. The calculated turn on time percentage is 99.20%, which is below the expected SLA, marking it as red. For quality, the formula is: (transactions managed without quality errors ÷ transactions managed during the period) × 100. The quality percentage calculated is 99.10%, which meets expectations, marked as green.

Got questions?

Below are some common questions from our customers that may provide you with the answer you're looking for. If you can't find an answer to your question, please don't hesitate to reach out to us.

Where are Excel templates stored?

Find out the default save location of Excel templates Excel 2013s personal templates: C:\Users\%Username%\Documents\Custom Office Templates. Excel 2007/2010 templates: C:\Users\%username%\AppData\Roaming\Microsoft\Templates. C:\Documents and Settings\%username%\Application Data\Microsoft\Excel\XLSTART.

How do I add a template to an existing Excel spreadsheet?

Click File and then click New. Under Available Templates, do one of the following: To base the workbook on a recently used template, click Recent Templates, and then double-click the template that you want to use.

What are 3 types of SLAs?

What are the three types of SLAs? There are three basic types of SLAs: customer, internal and multilevel service-level agreements. A customer service-level agreement is between a service provider and its external customers.

What is the difference between MSA and sow?

Both MSAs and SOWs are used in service transaction contracts. The major difference between them is that, while an MSA sets the legal framework for the relationship between contracting parties, an SOW deals with specific projects or transactions.

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