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Convert Service Agreement to Excel

Convert Service Agreement to Excel

Aug 6th, 2022

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Simple guide on how to Convert Service Agreement to Excel

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How to Convert Service Agreement to Excel

4.9 out of 5

51 votes

The tutorial explains how to calculate Service Level Agreements (SLA) for both turn on time and quality. The expected SLA for turn on time is 99.50; if the actual percentage is above this threshold, it is considered met, otherwise missed. The turn on time is calculated using the formula: (transactions managed within a selected period / transactions managed during the period) x 100. In this case, the turn on time percentage is 99.20, which is less than 99.50, indicating it is missed (marked in red). For quality, the expected SLA is 99 percent. The formula used is: (transactions managed without quality error / transactions managed in the period) x 100. The quality percentage is 99.10, which meets the requirement (marked in green).

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