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In this video, the presenter explains the distinction between progress notes and process (or psychotherapy) notes. Progress notes document what occurred during therapy sessions and are included in the client's permanent treatment record, making them subject to audits, subpoenas, or requests for review by the client. In contrast, process notes are kept separately from the treatment record, often in the therapist's notebook or journal, and are intended to remain anonymous. Once identifiable information is added to process notes, they are reclassified as progress notes and must be treated accordingly. The video emphasizes the importance of understanding this difference in documentation practices.