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In Sydney, 2018, the speaker, a Staffing Recruiter, was put on a Behavior Improvement Plan due to concerns about his attitude. During a meeting, both his boss and her superior confronted him, highlighting his strong work ethic and sales results but criticizing his demeanor. His boss explicitly stated, "I think you're a wanker," emphasizing the need for immediate change in his attitude. Despite acknowledging the feedback and promising to improve, he was warned that his efforts to appease others had not been convincing enough. The speaker reflects on his past arrogance and the challenge he faced in addressing these behavioral concerns.