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In this video tutorial, the presenter demonstrates how to analyze patient satisfaction scores from New York City hospitals. The analysis involves examining data that includes hospital names, survey questions, and patient responses. The focus is on the most favorable answers, such as cleanliness of rooms and nurse communication. The presenter explains the process of converting the data into a pivot table, organizing hospital names along the top and questions along the row fields, and displaying the percentage of favorable responses as averages. The explanation is fast-paced, encouraging viewers to pause as needed for a better understanding.
