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How to Convert Patient Satisfaction Survey

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thank you for joining us everyone were going to give it a couple minutes to fill the room here thanks again everyone for joining us were going to give it about another minute or so to fill the room [Music] thanks again everyone for joining us well give it about 30 more seconds to fill the room here good afternoon everyone thank you for joining us once again for our weekly wednesday webinar series todays webinar is on the hemophilia treatment center patient satisfaction survey my name is bretts battalion im the vice president of advancement here at the national home affiliate foundation at any point during the webinar if you would like to ask a question please use the q and a feature at the bottom of your screen we have nhf staff members monitoring these questions which we oppose to our presenters after the presentation this webinar is being recorded and will be available to the community beginning on friday april 30th im joined today by dr judith baker who is the public health

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What is the purpose of a patient satisfaction survey?

Patient satisfaction surveys can collect critical patient feedback, allow practices to gather and trend data over time, and offer opportunities to improve communication between healthcare providers and staff and among providers, staff, and patients.

How do you survey patient satisfaction?

Practices can solicit feedback from patients in a variety of ways: phone surveys, written surveys, focus groups or personal interviews. Most practices will want to use written surveys, which tend to be the most cost-effective and reliable approach, ing to Myers.

What is the value of patient satisfaction surveys?

By providing insight into their patients perceptions, patient satisfaction surveys have informed decision makers efforts to build meaningful patient/provider relationships, establish effective and constructive communication, and develop care journeys that are grounded in empathy and compassion.

What should I ask in a patient satisfaction survey?

More Patient Experience Questions How would you rate the overall care provided at our facility? Were our staff empathetic to your needs? Were you satisfied with the doctor you were allocated with? How happy are you with the doctors treatment? Were we able to answer all your questions?

How do you measure patient satisfaction survey?

Use consistent scales. The majority of questions on a patient satisfaction survey should be answered using a scale. Examples include 10-point scales, Likert scales (e.g., five points ranging from strongly agree to strongly disagree), four-point scales (which force a sided response) and many other variations.

What must you determine first before you perform a patient satisfaction survey?

#1 Know what your objectives are Identifying why you want to do something is the first step towards ensuring its success. The same goes when you are designing a patient satisfaction survey. You need to find out which are the areas that you want to improve.

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