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Documentation is crucial in IT, especially when starting new projects, clients, or jobs. Often, when IT professionals take on new clients, they find little to no documentation, or worse, outdated information. This lack of documentation is a common issue, frequently leading to confusion about devices and networks. The speaker highlights the importance of having accurate records, joking that just as one wouldn’t want an incompetent brain surgeon, it’s vital for IT professionals to be well-informed. The discussion shifts to network discovery, acknowledging that while there are commercial tools available for mapping and monitoring, it's essential to understand the underlying processes.
