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welcome to how to convert an incident into a service request if one of your clients mistakenly submitted from the self-service one incidents instead of a service request you can either delete the record incident and created her requests on his behalf or you can convert the incident into a service request in the backend server requests are actually incidents they are just a different type ones this is why we can convert incidents to server requests however it is important to note that it is not possible to convert to requests to incidents to convert an incident to a service request lets go to the roommate first console and lets have a look on this incident this user is requesting to access to a platform it should have been a service request to convert it we have to select on the request definition fill the proper one I have a service request for these cases which is request application access we select it and we click Save a pop-up window will come and we fill the required data then
