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In this video, Michael from Success for Others discusses the importance of maintenance agreements for in-home service businesses. He emphasizes that cash flow is crucial for companies to support employees and meet customer needs. Maintenance agreements significantly enhance a company's cash position more than any other service offered. Despite this, many service companies either do not offer or underestimate the value of maintenance agreements. Common excuses include viewing them as loss leaders, believing there’s no profit in them, and the challenge of managing them during busy seasons in fall and spring. Michael urges businesses to recognize and leverage the benefits of maintenance agreements.