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In this segment of Telecom 101, Rob McCoy from RAM Communications addresses those who still rely on fax machines. He acknowledges that many clients, including those in government, freight forwarding, and medical sectors, continue to use traditional faxing. However, he points out the high costs associated with using plain old telephone service (POTS), which can amount to $300-$400 a month for just five to six lines. McCoy suggests exploring alternative options to reduce expenses, time, and frustration related to faxing, encouraging viewers to consider updated solutions.