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In today's segment of "Ask the HR Expert," the discussion focuses on handling employee reference requests. Key points include the importance of having a clear policy that directs all reference inquiries to HR, ensuring compliance and consistency. It's emphasized that written consent from the employee is necessary before responding to reference requests, which should also be submitted in writing. This approach aims to minimize the risk of defamation claims that could arise if a negative reference is given and contested by the former employee. Properly managing these requests can help organizations navigate potential legal issues effectively.