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In this video, Jay, an experienced professional in the debt collection industry, discusses cease and desist letters. He explains what these letters are, how to send them, and what to include. A cease and desist letter serves as a formal request to stop a debt collection agency from pursuing debt collection efforts. Jay promises viewers a free template for a cease and desist letter as a bonus at the end of the video. With over 15 years of experience, including roles in skip tracing and legal management, Jay aims to provide helpful insights and welcomes viewers to ask questions in the comments for further assistance.