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In this tutorial, Brian from iSpring demonstrates how to create a customer support scenario in PowerPoint using the iSpring Content Library. He highlights the availability of complete templates, including a technical support training dialogue, which can be customized quickly. Users are instructed to replace the default text with their own information, including titles, descriptions, and completion times. Customization extends to characters and backgrounds, with options to select attire, gender, age, and ethnicity. Furthermore, Brian shows how to specify character actions, such as searching for characters engaged in phone conversations, to enhance the training experience.
