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In the U.S., 82% of consumers stop doing business with a brand due to poor customer service, highlighting the importance of customer satisfaction at every business interaction. Poor customer satisfaction negatively affects business health, leading to lost customers, decreased sales, and lowered employee morale. To enhance customer satisfaction, it's essential to collect feedback throughout the customer journey, which is achievable through customer satisfaction surveys. The ProProfs Survey Maker allows you to create a variety of online surveys with customizable settings and generate reports, making it a versatile tool for collecting valuable feedback efficiently.