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Effective correspondence, whether positive or negative, should be brief, clear, and convey an understandable message. This tutorial focuses on writing letters of complaint, which are necessary when a person or situation does not meet expectations, such as poor customer service or defective items. Writing a complaint letter often arises from a need to inform someone or seek relief. It's important to draft an initial letter when emotions are running high, but it's advised to discard that draft. Instead, refine the message by clearly identifying key points to convey in the final version.
