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The best correspondence, whether positive or negative, is the shortest, clearest, and most understandable. This tutorial focuses on writing letters of complaint, addressing situations where expectations are not met, such as poor customer service or defective items. Writing a complaint letter requires an emotional trigger, prompting the need to notify someone or seek resolution. The advice is to draft an initial letter when feelings are heightened, but then discard it to reflect on the key points before finalizing the message. This approach ensures the complaint is communicated effectively and constructively.
