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Contract administration is the third phase of the bargaining process, primarily involving a grievance procedure outlined in the negotiated agreement. This procedure details the steps for resolving disputes about contract interpretation or implementation. Key participants in this phase are the Union steward and the first-line supervisor, who must understand the contract provisions and possess strong interpersonal and problem-solving skills. Despite their training, disagreements may arise, leading to grievances. Grievance mechanisms offer a fair way to address these issues with minimal workplace disruption. Binding arbitration serves to provide a final resolution to these disputes.