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Good English customer service isnt just about being friendly. Its also about using the right words and expressions to show empathy, to show customers that you want to work with them, and sometimes, of course, to apologize if theyre really angry. And you wanna show them generally that youre there. You wanna show them that youre willing to help resolve their issues, right? So were gonna be focusing on a few expressions that you can use to make your customer interactions more successful. In this video were going to talk about customer service, English expressions that you can use to apologize, to show empathy, to be positive. And to work together with the customer youre dealing with. How can we use these expressions to accomplish all of these things? So first up, were gonna talk about apologetic expressions. Now, in most cases, hopefully youre not apologizing because you personally did something wrong. Youre making an apology generally because the customer is unhappy about some