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When setting up your OneDesk account, one of the first things to do is start capturing tickets from email. You can use the quick Setup Wizard for this. The email flow involves directly connecting or auto forwarding your support email inbox to create tickets in OneDesk. Email subject lines become ticket titles, email bodies become descriptions, and attachments are included. Customer information is captured and linked to the ticket. You can respond to tickets in OneDesk and have responses sent to customers' email accounts. For Google Workspace, Gmail, or Office 365, you can directly connect your email server. For other providers, or if you prefer, you can set up auto forwarding or use a custom SMTP server.
