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In this tutorial, the presenter explains how to send a new patient welcome letter for those with "NP" in front of their last name, indicating they are new patients without an open account. Since the patient's name cannot be directly accessed for quick letters, the office manager can still create a customized welcome letter. This is done by navigating to the office manager, selecting letters, and choosing the "Welcome" option, where the new patient welcome letter is located. The presenter demonstrates how to customize the letter by integrating the patient's name and address. They also show how to search for new patients within a specified date range to streamline the process.