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A managed services contract is essentially a support contract focused on support services for a business. Key considerations include service level agreements (SLAs) and risk management in case of SLA breaches. These contracts are relevant when customers seek only support offerings. SLAs, typically detailed in a statement of work (SOW), outline priorities and response times and work alongside the main agreement. Managed services contracts are designed for auto-renewal to secure revenue, with a locked pricing structure and restricted termination options to ensure long-term commitment.