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so how do i secure clients on a retainer for ongoing maintenance services the question again is how do i secure clients on a retainer agreement for ongoing maintenance services thats a great question however i think its first important to clarify that if you want to be a successful outsourced it provider to local small businesses in your community its important to think way beyond just providing maintenance services maintenance services is just kind of the price of entry its the work thats usually done by technicians and system engineers but most independent it professionals and small i.t consulting firms technology providers i.t service providers network integrators msps computer repair businesses however you classify your business model if youre largely there to help local small businesses with their i.t problems on an outsourced basis its important that you think way beyond just providing break fix maintenance kind of services and i want you to just stop thinking about it in