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if you think about it the value and customer feedback is being able to tap into the thoughts and perceptions that your customers have about your brand and the experiences that you deliver while it seems like a simple concept actually being able to surface actionable insights from this feedback requires a clear definition of where the feedback comes from and what it can tell you the obvious place to start is with solicited surveys surveys are the best mechanism to gather research focused data in terms of customer feedback they allow brands a simple way to directly ask customers about the areas of the experience that are most important to you theres an old saying youll never know unless you ask and surveys are a great tool for brands together highly structured feedback from customers by leading a conversation however these days customers are not only having conversations about experiences directly with grants theyre also talking to each other with the internet and especially with soc
