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The best correspondence, whether positive or negative, is brief, clear, and easy to understand. This tutorial discusses letters of complaint, which are necessary when expectations are not met, whether due to poor customer service, unfulfilled promises, defective items, or other unsatisfactory situations. Writing a complaint letter often stems from a desire to inform someone or seek relief. It involves an emotional element, leading to the suggestion of drafting an initial letter when feelings are heightened, then discarding it. This process allows you to refine your points and create a more effective final version.
