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In accounts receivable, CRM can significantly aid collection management. Key actions include marking invoices as paid within the CRM, creating views to display unpaid invoices, and generating reports to summarize invoice statuses. Users can visualize details about their AR invoices through charts and send emails using custom queries directly from the CRM. Additionally, Word templates can be developed for collection letters. Within the Sales Hub, users can filter views to show unpaid invoices, mark them as paid, and observe their removal from the list. Generating charts to analyze all invoices is also an available feature.