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In this mini writing workshop, Louis discusses how to effectively write business letters, particularly when conveying bad news, such as a rejection letter to a job applicant. He emphasizes the importance of maintaining politeness, courtesy, and professionalism throughout the process. Using the example of informing a candidate that a position has been filled, Louis suggests that even if the applicant's resume is impressive, it may not align with the company's needs. He offers tips to create a professional rejection letter that is smooth and considerate, helping to make the unpleasant task of delivering bad news a little easier.