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So good morning everyone and welcome to A Clear Message, a workshop on Plain Language Writing and Design and Im just going to jump right in with my next slide. Okay right, the anticipated outcome of this morningamp;#39;s educational enterprise is a knowledge based set of skills and strategies that will enable participants to disseminate information with optimum efficacy. Or if you prefer, in plain language: I hope you will learn something today that will help you communicate better. And thatamp;#39;s what weamp;#39;re talking about. So the agenda today is weamp;#39;re going to look at what plain language is, why we want to use it, so the case for plain language, and weamp;#39;re going to just touch briefly on the literacy levels of adults, because sometimes itamp;#39;s quite surprising that the ethics around that for people to hear and then weamp;#39;re going to get into the nitty-gritty of the plain language writing process and itamp;#39;s a little bit o