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thank you in this video we will learn how to reset MFA for end users in the OCTA admin console navigate to directory and people locate the user you would like to reset multi-factor authentication for and select more actions and reset authenticators select the authenticator that you want to reset for the end user and select reset selected authenticators once reset the user will be prompted to re-enroll in your MFA policy the next time they log in for more OCTA support videos check out the OCTA support playlist