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welcome to another module of crisis cleanup phone training and in this training were going to take a live call you can see from start to finish uh what youll be experiencing and how to input information into the system as you talk to a person on the phone so well go ahead and start taking a call here we are on the phone page of crisis cleanup you can see that there is one live call on hold in the system so im going to click the yellow start taking calls button and now im online and youll see that i show up in the leaderboard as online and it usually takes between 15 to 30 seconds for the system to route you a call so its okay that we have a little time here now you see the pop-up that shows up that says i am getting an inbound call and this person is calling from this phone number it gives me a script that i can read out loud and it gives me a countdown to accept so im going to accept this call um okay i have received the call in the system im going to answer it connecting to