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[Music] hey there Nijo welcome back to my channel this is Freya once again and youre still watching call center ninja if youre new here I share real stories and tips to help you begin enjoy and survive your content and lifestyle so please consider subscribing just click the red subscribe button down below and thank you so much if you have already subscribed todays video is about acknowledgment statements empathy statements and reassurance statements that you can use for your customer service calls this is just a quick video but before that lets start with some quick tips to help you identify how to use the different statements so lets begin tip number 1 use I instead of we it sounds more personal and thoughtful tip number 2 make sure your tone of voice sounds genuine to tip number 3 Ill certainly help you with that or this remember to replace that or this with the specific concern example Ill certainly help you with your reconnection tip number 4 practice saying your statements