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Michael from Success for Others discusses the importance of maintenance agreements for in-home service businesses, emphasizing that cash flow is essential for company sustainability. He states that maintenance agreements significantly enhance a company's cash position more than other offerings. Despite this, many service companies overlook or do not fully embrace maintenance agreements, often citing reasons like perceived low profitability or lack of time to fulfill them during peak seasons. Michael expresses his surprise at this mindset, highlighting that maintenance agreements can be crucial for both employee support and customer service.