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Customer satisfaction feedback can be highly polarized, as many people only share their opinions when they are extremely pleased or very disappointed. For instance, while some reviews might exclaim that a dish was the best ever, others could express dissatisfaction with a more negative comparison, like preferring a simple meal instead. This phenomenon occurs because those who had a standard experience do not typically offer feedback unless prompted. As a result, businesses are left without a clear understanding of the average customer's perspective, making it essential to find methods to encourage more balanced and representative feedback from a broader range of customer experiences.
