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hi this is shef heiken customer service speaker expert and the author of The New York Times And The Wall Street Journal best-selling Business book The amazement Revolution on this video Im going to share with you what may be the very very best customer service quote of all time here it is a customer is the most important visitor on our premises he is not depend upon us we are dependent upon him he is not an interruption on work he is the purpose of it he is not an outsider to our business he is part of it were not doing him a favor by serving him he is doing us a favor by giving us the opportunity to do it the author of this quotation isnt a famous CEO recognized for business hes not the author of a best-selling book would it surprise you to learn that the gentleman who wrote this is not at all known for business but best known for a stand against violence and for living a simple life and it was from a speech delivered in 1890 yet these words are still powerful words spoken by a po
