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all right so for this video its sort of a continuation of riding a ticket weve obviously seen how to ride a simple ticket and right now well move on to a more complex ticket kind of what I would call worst case scenario when a customer brings in a whole bunch of items and its your job to input them into the system so when you see this video maybe some of the things will be very unprobable to in real world situation but you know I think its good to be prepared uh you know when you ride a more complicated ticket so lets just assume a customer walks in with a whole bunch of of items the customer last name is lets say something like Peterson so we would click on right ticket to get to the O sorry uh we would get to the customer search window and once we type in Peterson uh wow I dont know how to spell the system says that no records are found so that means that we have to you know click okay and add this customer onto the system so we click on ADD customer um once this screen pops