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hi everyone uh today Im gonna be talking about this paper how to find production incidents empirical study uh links and slides is going to be on that link and all the references and all this stuff and video too uh so quick outline following the paper uh first were going to talk about methodology author used to study those incidents uh they looked into root causes and mitigation strategies uh they looked into delays what caused those delays in terms of detecting repos and actually acting in mitigation they have some lessons learned which they uh analyzed listen learned from the actual on-call Engineers who wrote reports and they classify those in different categories and in the end they have like a multi-dimensional analysis between all those categories to see like what are the main Trends and conclusions of course so methodology where does that spell come from what they do this incident support so all the incidence reports come from a single uh at least user facing service Microsoft
