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an inventory of available services on its own is not very helpful but adding a service catalog provides the channel between your IT team and your customers for holistic service level management lets see how the service catalog works in freshservice a UI designer needs the latest version of docHub Creative Cloud he logs into a request for it and sees just the services that the design team is eligible for so he spots the Creative Cloud entry instantly it displays the services detailed including its cost and sets a clear service level expectation and with a click of a button the request is sent to the Service Desk he receives an email confirming his request immediately an auto-generated approval request gets sent to the head of the design team then the ticket gets assigned to the first available agent instantly checks it for approval and as soon as the request is approved he adds Creative Cloud to mikes docHub account Mike got what he requested for and was obviously delighted with the pr