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[Music] in this video were going to look at how to refresh your screen for whatever reason all of a sudden you might find your mic and camera arent working the simplest way to fix this is to refresh your screen this can be done one of two ways at the top of your screen in the address bar you will see a curved arrow click on this to refresh your screen the second way is to do a hard refresh if you are working on a pc this is done with control shift r on a mac its command shift r about 95 percent of the time that fixes the issue if you are still having problems there is a need help button in the bottom left corner of your screen or there may be live tech support at your event who can help you right away which you can inquire about using the chat feature these simple steps should get you back on the screen and networking once again thank you for watching and we hope you enjoy your event