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[Music] taking a reservation at Holiday Inn we aim to record our reservations weve care and efficiency it is vital that we write down key information in advance to help personalize and exceed our guests expectations in this lesson we will have a look at the information to be included when taking a guests reservation and how to manage it by making use of the correct etiquette these steps will include answering the phone recording the correct information and bidding the guests farewell on the phone lets start with answering the phone when the phone starts to ring it should be answered within three rings or 10 seconds this is the perfect amount of time for the guests to be certain that the call is going through and to ensure that you are well prepared to answer in the appropriate manner always answer with a sincere and positive greeting you can achieve this by smiling when you talk be sure to base your greeting on the correct time of day for example by saying good morning good afternoo
