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[Music] hi there welcome back in this video we are going to see how to handle password reset call its a very common issue which we get on daily basis and its a very simple one where we can reset the password for the user now im going to ring the it support guy hello hello thank you for contacting service desk ip how may i help you hi my name is nihal singh and i just wanted you to reset my password because i am not able to log into my machine yeah sure allow me a moment yep nihal will you please help me with your employee id its five five six seven eight yeah i just want to know your manager name also its uh smith sam smith yeah sure so let me reset your password and allow me a moment please yeah sure [Music] now you can try to log in with the new password that is welcome at one two three so in which w is in caps please let me know if it is working for you okay im trying you said w is in caps right yeah sure yes the w is in caps okay uh perfect i can able to log into my machine