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[Music] hi welcome to everybody so first of all uh were just going to have a little look at the aims and objectives of todays session so were hoping that todays session will provide you with some knowledge and understanding of the principles of safe and effective care quite often when we think about that its often related to the care delivered by Healthcare support workers with patients but we can all be involved in the patients journey in some way at some stage so that involves each and every person on this call today well also be getting you to have a little bit of a think about your codes of conduct and reflect on these in relation to your role in the handling storage and documentation of Records hopefully the stories that were going to share today will also get you thinking about the role that you all play in the patients Journey thank you Karen so Karen alluded to the codes of conduct and the reason why we want to talk about our codes and standards is because um its import