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The importance of understanding your customers' thoughts to improve products, marketing, and sales is highlighted in this tutorial. While data analytics can only take you so far, direct customer feedback is crucial for complete information. Customer satisfaction surveys are the best way to gather this feedback, and the tutorial explains why they are necessary, when to ask for them, how to structure the survey, what questions to ask, and how to analyze the data. Trent Canneily, a marketing strategist, shares tips on improving business through marketing, sales, and analytics.
