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Hospitals are required to disseminate patient satisfaction surveys under the Affordable Care Act. These surveys aim to collect data on patients' perspectives of care to allow for objective comparisons between hospitals. The results can be used to improve quality of care, enhance accountability, and increase transparency. Hospitals can publicly report the survey results. Higher scores on these surveys lead to higher reimbursements, while lower scores can have negative financial implications. Improving scores requires an all-in approach involving everyone who interacts with the patient.
