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this is the ielts listening test you will hear a number of different recordings and you will have to answer questions on what you hear there will be time for you to read the instructions and questions and you will have a chance to check your work all the recordings will be played once only the test is in four parts at the end of the test you will be given 10 minutes to transfer your answers to the answer sheet now turn to part 1. part one you will listen to an interview with mr sergeant and a customer care officer of a vacuum cleaning company first you have some time to look at questions one to five now listen carefully and answer questions one to five hello yes hello its tom burlinson calling from clean it vacuum cleaners mr sergeant is it yes i understand you recently purchased a vacuum from us is that correct yes thats right well this is simply a call to find out if youve been happy with your purchase our company prides itself on its after sales service just because youve bought