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The discussion begins with the question of who does not fit in a group that includes W. Edwards Deming, Hans Selye, and Mother Teresa, all known for their contributions to quality measurement, psychoneuroimmunology, and compassion respectively. Walt Disney is suggested as the odd one out due to his focus on animation and theme parks, lacking a direct connection to clinical measurement or healing. However, the speaker challenges this perception, noting that innovation often arises from making unusual connections. The reference to the “experience economy” suggests a shift from traditional economic sectors, highlighting the importance of experience in today's context.