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The speaker discusses customer behaviors regarding contract reading before booking services. They note that while some customers thoroughly review the contract, others quickly sign without question. The tendency to engage with the contract varies greatly among individuals. The speaker recounts a recent experience with an attorney who rented from them, who offered to rewrite their existing contract to make it sound friendlier, believing this would encourage more customers to sign it. However, the speaker hesitated due to the high cost of the proposed changes, highlighting that such feedback is rare.
