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what is going on everybody i have a very quick video for you today showing how i would analyze patient satisfaction scores from new york city hospitals all right lets check out the data we have hospital name the question that was asked of the patient in the survey the answer description in this case were taking the most favorable answer to each question where the patient rooms and bathrooms clean room was always clean so just imagine a spectrum the room was never clean it was sometimes clean it was always clean this is just showing what percent of responses were for the most favorable outcome for all these questions how often did the nurses communicate always communicated here was the percent of respondents by hospital lets check it out jump in control a insert pivot table new worksheet okay lets pull hospital name across the top question across the row fields lets pull percent of responses here lets make that an average format as a percentage i know im going fast uh pause the v